Frequently Asked Questions

Do you have a question? Please check our below database of frequently asked questions and answers. If you can not find an answer to your question here then please trying sending us a message.
COVID-19 Update: The MBIE has confirmed our products are considered a consumer good for the wellbeing of people. We will continue to deliver orders as usual but our pickup service has been suspended until further notice.


Q: What if I change my mind?

A: If you change your mind please send us a message and we will be more than happy for you to return your purchase for a full refund.


Q: How much is shipping?

A: We provide free express shipping on all orders.


Q: Will this remote work with my model?

A: Our remotes are designed to work with all models of the listed brands, including all types and year of manufacture.


Q: Do you provide any guarantees?

A: We certainly do, if the product does not work for any reason then we will provide you with a full refund because we are committed to ensuring our customers are completely satisfied. That is our 100% Satisfaction Guarentee.


Q: Can I pickup my order from your warehouse?

A: Yes, we welcome customers to pick up from our warehouse. Please ensure that you have placed an order and paid for it before visiting our warehouse.

Items may be picked up in Greerton, Tauranga from 11:30 AM to 3:00 PM on Weekdays.

If you order by 11AM on weekdays, you will be able to collect the item on the same day, otherwise collect from next business day.


Q: Are there any discounts for bulk orders?

A: We supply our products to a range of businesses, including resorts and hospitals, to whom receive our special bulk prices. Please send us a message to discuss your needs.


Q: Do you provide a warranty?

A: We provide a 12 month warranty period, so if there are any faults with your product then please get in touch with us and we will look after you.


Q: If I have lost my TV or Heat Pump remote will I still be able to program your remote?

A: You definitely can still use this product if you have lost your remote, in fact most of our customers buy our remotes to replace their damaged or lost original remotes. The setup process does not require your original remote and is easy and simple.